1. Hello, I have recieved your letter, please take a photo of the damaged product and email it to me, if it is a damage that was caused during the delivery, I will apologize and will re-deliever a new product to you as soon as possible. Looking forward to your reply.
2. I'm very sorry that you haven't received the delivery, please give it 2 more days, and tell me if it's still not coming, I'll re-deliever your order, or give you a full refund, sorry about the delay.