23rd, december,2013
Dear manager,
Sorry to disturb you. but there is something i need help. i bought a cellphone in the store on Wangfujing Street. but when i got home ,i found my phone do not work ( i just can answer the phone, but can not call). So i hope the company can exchange a new phone for me, or give back my money. There is my phone number xxxxxxxxxxx（写你的电话号码）.i wish you can give me your answer as soon as possible.thank you very much!
your customer: xxx（你的名字）
纯手打,望采纳, 谢谢